FAQs
Orders & Purchasing
1. Do you sell to the public?
No. Apollo To Go Supply operates as a B2B wholesale supplier serving commercial customers only.
2. Do you sell individual cases?
No. We sell by pallets only.
3. What types of businesses do you serve?
Restaurants, cafés, supermarkets, food trucks, bakeries, distributors, caterers, hospitality businesses, and other commercial buyers.
4. Is there a minimum order quantity?
Yes. Orders are sold in bulk pallet quantities.
5. Do you offer container pre-orders?
Yes. We offer 20ft and 40ft direct import container pre-booking programs.
6. Are container pre-orders shipped through your warehouse?
No. Pre-orders are shipped directly from overseas to the buyer’s warehouse.
7. Can I place a custom order?
Yes. We offer custom and special pre-booking orders.
8. Do you offer custom packaging?
Yes. We provide custom printed and branded packaging solutions.
Shipping
9. Where do you ship?
We ship across the United States.
10. How are orders shipped?
Orders are shipped via palletized freight carriers.
11. Do you offer free shipping?
Free shipping may be available on select promotions or qualifying orders only.
12. Why does shipping cost vary?
Freight rates depend on:
- Location
- Pallet quantity
- Carrier rates
- Fuel surcharges
- Market conditions
13. How do you choose shipping carriers?
We compare multiple freight channels and carriers to secure competitive pricing.
14. Are shipping prices fixed?
No. Freight costs may fluctuate based on market conditions.
15. Do you deliver to warehouses?
Yes. Freight deliveries are made to commercial receiving locations.
16. Can delivery times vary?
Yes. Delivery depends on freight schedules and destination.
17. Who is responsible for unloading?
Customers must ensure they have proper receiving arrangements.
Pricing
18. Are your prices fixed?
No. Prices may fluctuate due to market, freight, import, and supply chain conditions.
19. Do you provide freight quotes?
Yes. Freight is quoted based on each order.
20. Can pricing change after inquiry?
Quotes are subject to confirmation at order placement.
Returns & Refunds
21. What is your return window?
Returns may be requested within 15 days of delivery.
22. Are all items returnable?
No. Items must be unused, unopened, and in original packaging.
23. Are sale items refundable?
No. Sale items are non-refundable.
24. Who pays return shipping?
Customers are responsible for return freight/shipping costs unless approved otherwise.
25. Can damaged items be exchanged?
Yes. Damaged or defective items may qualify for replacement.
26. Do you refund shipping charges?
Shipping charges are generally non-refundable.
Accounts & Policies
27. Is my personal information protected?
Yes. We follow security measures and privacy practices to protect customer information.
28. Do you sell customer data?
No. Apollo To Go Supply does not sell personal information.
29. Can I unsubscribe from marketing emails?
Yes. Customers may unsubscribe at any time.
30. Do you use cookies on your website?
Yes. Cookies may be used for functionality, analytics, and website improvement.
Business Support
31. Do you offer customer support?
Yes. Our team provides support for product inquiries, freight quotes, and order assistance.
32. Can I request bulk pricing?
Yes. Bulk and pallet pricing is available upon request.
33. Do you work with distributors?
Yes. We work with wholesalers, resellers, and distribution buyers.
34. Do you offer private label solutions?
Yes. Selected custom programs may support private label packaging.
35. How do I contact Apollo To Go Supply?
You can contact our team at hello@apollotogosupply.com.| (346)-774-1066
